Privacy Policy

The purpose of this notice is to explain how The Calme Wellness Clinic collects and uses your personal information and how we comply with data protection law. In legal terms, The Calme Wellness Clinic is a ‘data controller’ for this information.

We respect the privacy of our members and website users and this Privacy Policy demonstrates our commitment to protecting their privacy.

In this notice, we will explain what personal information we hold, and your rights regarding this information. It’s important that you read it carefully, together with any other privacy notices and information that we provide you, from time to time. By using our website, you are accepting the terms described in this Policy.

Contents

Your personal information and where we obtain it
How we use your personal information
What personal information we use and how long we keep it
Passing on your personal information to third parties
Security and safe storage of your personal information
How you can access and correct your personal information
Additional information
How to get further information

1. Your personal information and where we obtain it

Information that you provide

We receive personal information about you in one of two ways;

Firstly, when you completed an application to join The Calme Wellness Clinic and secondly, from information you have inputted or shared on your membership profile on our website. This includes identifiable information such as your name and contact details.

You can find more information about the personal information we hold about you at “What personal information we use and how long we keep it ” below.

Information from other sources

We may receive your name, contact details and training course start/graduation date from your course Trainer as part of their Terms and Conditions. This will allow you join us as either a student. We may also periodically obtain both personal and non-personal information about you from other business partners and other third parties. Examples of information that we may receive include (but are not limited to): updated address information, and additional demographic information.

Information about others

We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, students, colleagues, etc.) information that may interest them, we may store your personal information, and the personal information of each recipient.

2. How we use your personal information

Administration of your Calme plans

We have a contractual and legitimate reason to keep your personal information. In order to provide you with a membership and meet our contractual commitments we need to use and store your personal information to administer your membership.

For instance, we can use your information to:

Deliver the service/s that you have requested,
Communicate and interact with you, in relation to your Calme Plan(s). This can be by telephone/mobile devices, web chat, email, post or secure mail,
Provide services and information you request from us in relation to your membership,
Inform you about changes to our services,
Provide information about Calme’s products and services which we think you could benefit from, including newsletters,
Improve our service offering, including through surveys and research activities,
Enforce our Terms and Conditions,
Develop and display content and advertising tailored to your interests on our site,
Identify if and when you open the secure messages, emails or links we send you.

Use of your personal information based on consent
We’ll use your personal details to provide you with other information you’ve consented to receive. You can easily withdraw your consent at any time.

For example: when you applied for a membership you were asked if you’d like to receive information about our additional services. If you have consented to receive such information, you can withdraw your consent at any time, by emailing us on info@calme-wellbeing.com, putting title of email Withdrawing Consent.

Use of Cookies.

On the first visit to our website on any device or web browser (and every 30 days thereafter), you will be prompted to accept or deny cookies from yogaallianceprofessionals.org. If you choose to deny cookies, you deny your consent to store cookies and local storage for this website, eventually deleting already stored cookies. You may also delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.

If you choose to allow cookies we will collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address.

If you want more information about cookies we use please go see our cookies policy page.

3. What personal information we use and how long we keep it

Data we use

This includes -

Names, surname, forenames, yoga name
Address
Telephone number
Email address
Emails, secure messages, correspondence
Website and social media links
Trainer details
Plan dates and payment dates
Further Training Information
Date of birth
Credit card details (encrypted)

How long do we keep your data for?

The information which we hold above will remain on your public profile and account for the duration of your plan(s). After which date all personal information will be deleted and not kept as per GDPR policy. If you would like your profile information to be permanently deleted, then please contact us on info@calme-wellbeing.com

Financial information and bank details

We will keep a record of your credit or debit card on your profile at all times, to ensure that your renewal payments go through on time. Card details (with the exception of the last 4/four digits) are encrypted for your safety. Our authorised employees cannot see these. We may use this information or payment method to process payments for any purchases made on our website, enrol you in discount, rebate and other programs in which you elect to participate.

If you do not wish us to hold your card details, then you can remove these from your profile at any time.

If you cancel your plan(s), your card details will be removed from your profile as part of our cancellation procedures.

4. Passing on your personal information to third parties

As per GDPR we will adhere to confidentiality and no passing of personal information will occur.

Third party processors for website analytics purposes.

Calme uses website analytics providers in order to provide valuable information and insight into the performance and use of our website. The use of these cookies are explained in more detail in our cookie policy. Calme's website analytics has a data retention period of 4 years, all data collected will expire after this date. Additionally Calme can and will remove specific website analytics user data on request.

On the first visit to our website on any device or web browser (and every 30 days thereafter), you will be prompted to accept or deny cookies from info@calme-wellbeing.com. You may also delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.

5. Security and safe storage of your personal information

The security of your personal data is very important to us and we take this matter very seriously. We’ll use appropriate procedures and security features to process and protect your information. Our website developers operate from the United Kingdom.

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure. For example, only authorised employees are permitted to access your personal information, and they may do so only for permitted business functions. We use firewalls to help prevent unauthorised persons from gaining access to your personal information.

We want you to feel confident using our website, however, no system can be completely secure. Although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) 2018.

6. How you can access and correct your personal information

You can correct the information we hold about you by emailing us and we can correct information held.

You can also contact us at info@calme-wellbeng.com or write to us at The Calme Wellness Clinic, 20 Pipers Court, Codnor Park, Nottinghamshire, NG165RZ

How you can access your personal data and exercise your rights

From the 25th May 2018, in addition to your right to access your personal data that we hold about you, you also have the right to make a request (under certain circumstances) to:

Restrict or object to the processing of the personal data we hold about you (see Note 1 below);
Erase your personal data (see Note 1);
Receive a copy of personal data we hold about you, i.e. the data you have provided to us in a structured, commonly used, machine-readable format where we use it with your consent.

Note 1

It is important to note, that under the GDPR, your request to restrict or object to processing, or erase your personal data doesn’t automatically lead to a requirement for processing to stop, or for personal data to be deleted, in all cases.

To make a request under these rights you can: Write to us at the above listed address.

Restricting Data

You can choose not to provide us with certain information, when you join or at any time during your membership. This may result in you being unable to use certain features of our website, as such information may be required in order for you to register as member of our organisation or use our services.

At any time you can choose to no longer receive commercial or promotional emails or newsletters. Either by unsubscribing directly from these messages or by contacting us at info@calme-wellbeing.com We may send you other types of transactional and relationship email communication such as service announcements, renewal notifications, without offering you the opportunity to unsubscribe.

7. Additional Information

Third Party Websites.

There are a number of places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy.

For example, if you click on a member’s personal website link or click on links included in their workshop, retreat, teacher training course listings, or any other search results on our website including advertising, you will be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.

Children’s Privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 18.

Third party rights

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

8. How to get further Information

If you want to contact us, you can

Write to us at 20 Pipers Court, Codnor Park, Nottinghamshire NG1 5RZ
Email us at info@calme-wellbeing.com

If you have concerns about the way we handle your personal data or you think we haven’t dealt with them properly, you can contact the Information Commissioner’s Office and raise a complaint

By phone on +44 303 123 1113
By writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Via their website at http://www.ico.org.uk/concerns

We will occasionally update this Privacy Policy to reflect changes in our practices, services and legislation. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Last updated 12/2/2025

Version 1.0

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Cookie Policy

Use of cookies and other technologies to collect information

We use various technologies to collect information from your computer and about your activities on our site.

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.

When you visit our website, we may assign your computer one or more cookies to facilitate access to our site and to personalise your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site.

For example, when you sign in to our website, we will record your user or member ID and the name on your user or member account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. We may allow our authorised service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising.

We do not allow third-parties, including advertising companies and ad networks, to display advertisements on our site.

Other Technologies

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional [or other] e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customise the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Web Beacons

Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user's computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence.

Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.

Updated 12/2/2025

Version 1.0