Our Services

 

 

 

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TERMS & CONDITIONS

 

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur.

No guarantee is given of the accuracy or completeness of information on these pages.

In the Terms and Conditions the following definitions apply:
“Company” means Calme Wellbeing  “Customer” means any person that has purchased or made use of one of our yoga trainings, workshops or retreats.
“Yoga packages” means any item that provides the client with access to our products/services.
“Products/services” means any of the products/services offered to clients of the company as published on our website(s).
“Terms and Conditions” are as defined here.
“Website” means www.calme-wellbeing.com, there are no affiliated websites.
The Terms and Conditions are incorporated into the online booking system.
The Company reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance and the conduct of members. Any such changes will be published on our websites and, until revoked, are binding on members.
The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

 

TEACHER QUALIFICATIONS AND PROFESSIONAL REGISTRATION

Yoga classes and wellbeing services are provided by a qualified yoga teacher who has completed a 200-hour yoga teacher training course and holds an up to date first aid training certification. The teacher is also registered with the Complimentary Medical Association (Member MCMA CMA677).

Qualifications, professional regulations and first aid certification are maintained in accordance with the relevant requirements. However, yoga instruction and wellbeing services are not a substitute for medical diagnosis. Treatment and advice should be sought from a Registered Doctor or appropriately qualified health care professional.

AGE RESTRICTIONS:

If you are 18 and above you are able to attend any of our classes, workshops and programmes. Anyone under the age of 18 is unable to participate in public classes, workshops and programmes at Calme Wellbeing.

CANCELLATIONS:

In the event of the Company cancelling a Retreat/Workshop/Training Programme we will refund Members all deposits and payments they have paid. We cannot however compensate Members for travel costs incurred. In the unlikely event that we must cancel a Retreat/Programme due to force majeure (including but not limited to; weather, natural disaster or political upheaval) we cannot guarantee a refund. To cover these risks, we highly recommend that Members are aware of this prior to booking sessions.

Cancellation of classes or training programme sessions due to unforeseen circumstances may occur. For Teacher Training additional dates will be added if a cancellation is necessary. The Company reserves the right to cancel classes or sessions due to unforeseen circumstances that may occur. Calme Wellbeing reserves the right, at its discretion, to change or modify the schedule, move classes on-line or offer usage of a different studio/location.

 

FITNESS & HEALTH:

Customers are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Calme Wellbeing reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
Customers with the following conditions should not attend trainings, retreats or workshops: low/high blood pressure and cardiac irregularities. If there is any doubt, the Member should consult his/her doctor. Customers must notify The Calme Wellbeing Clinic of any circumstances affecting their health which may be exacerbated through continued practicing. Members must complete a Health Declaration prior to participating in Yoga Classes so that the Coach may adapt any movements or be aware of conditions which may affect the members ability to fulfil yoga and physical movement.

SAFETY & HYGIENE:

Members if doing online yoga classes must have a suitable area or space where they have room, when their yoga mat is placed on the floor. We recommend a carpeted area or soft flooring. The responsibility of safety is with the member themselves whilst in their own homes or at a venue, please use a second yoga mat or purchase a thicker material yoga mat.

GENERAL GUIDELINES:

Customers are required to give written notice to the Company of any change of address, email or contact number. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Company

The Company reserves the right to refuse admission to a training, retreat or workshop.
A person who is not a paid customer has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of a training agreement or use any of the facilities provided by the company
The Company may, if a customer so wishes, communicate with the customer by electronic mail (“email”). By providing an email address to the Company, the customer consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The customer also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Customer in this manner.

EQUIPMENT:

Calme Wellbeing offers equipment such as:

• Yoga blocks (props for support, modification and accessibility).

• Straps (props for support, modification and accessibility).

• Blankets (Made of 100% recycled cotton

• Yoga mats

• Yoga Mat Cleaner (Kinfil)

Calme Wellbeing will inspect these once post every class for risk management and that they are fit for purpose.

The sign up form online when booking indicates that the participant has read the terms and conditions, these are listed on the website.

By using the equipment, the participant understands and agrees that they will practice within their comfortable range and will not force or strain their bodies to achieve a posture. They will stop and inform the instructor, if they experience pain, dizziness, unusual shortness of breath or feel unwell immediately. That they understand that physical movement and, as with any physical activity, there is a possibility of injury. That the equipment is used for support in achieving a particular posture or movement, to alleviate any stress or difficulty. Yoga straps and blocks may be provided to modify postures, and I will use the equipment as demonstrated.

REFRESHMENTS: Allergies

• Fruit infused drinks (blackcurrant, thyme, strawberries etc)

• Green teas (hot water urn provided)

• Dried fruits (snacks) prepared in a factory where nuts, soya and other allergens are prepared (allergy notice, always on display).

• Sign up form from website asks for any allergens to be declared and signed.
   

LIMITATION OF LIABILITY:

The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except insofar as loss is by law, incapable of exclusion.
It is the Customer’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Customers accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Customers on any Studio premises or outside the Studio except insofar as such loss, damage, or injury is by law incapable of exclusion.

 

INSURANCE & LIABILITY

Calme Wellbeing is insured through Hiscox Business Insurance (2026) and holds Treatment and Professional Liability and Public and Products Liability Cover, subject to the terms, conditions, exclusions and limits of the policy.

While every reasonable care is taken to provide a safe and supportive environment, participation in yoga, movement, meditation and other wellbeing activities is undertaken with the understanding that physical activity may involve some inherent risk.

Participants are responsible therefore for informing Calme Wellbeing of any relevant medication conditions, injury, pregnancy, recent surgery or changes to their health as it may affect their participation. Calme Wellbeing provide a Health Declaration and participant responsibility to all Clients to read, complete and sign. It is very important this is completed prior to any participant engaging in any services provided by The Calme Wellbeing

PAYMENTS, CANCELLATIONS AND REFUNDS

1. Classes and appointments

Cancellations made at least 24 hours before a scheduled class or appointment may be transferred to another available session or refunded where applicable. Cancellations made with less than 24 hour’s notice, or failure to attend, will normally be non-refundable.

We understand that unexpected circumstances can arise. In cases of illness, injury or exceptional circumstances, Calme Wellbeing may, at its discretion, offer a transfer, credit or refund.

1. Workshops, programmes and plans.

Bookings for workshops, plans and programmes are for the individual named on the booking and may not be transferred or shared without prior agreement with Calme Wellbeing Specific cancellations and refund conditions may apply to individual events and will be communicated at the time of booking.

1. Products

Returns and refunds for products purchased from us will be handled with applicable UK Consumer Law. This includes customer’s statutory rights in relation to goods that are faulty, damaged or not as described.

Additional cancellation rights may apply to products purchased online or at a distance.

1. Cancellation by Calme Wellbeing.

If we need to cancel a class, appointment or plan, customers will be offered an alternative date, credit or refund as appropriate.

 

These terms do not affect your statutory consumer rights.

 

LEAVES OF ABSENCE
Due to medical disability or exceptional circumstances, a leave of absence will be granted. In this event, the student will have the opportunity to join the next available training. Where applicable students may need to pay the difference for this training. Each circumstance is reviewed individually.

ATTENDANCE All classes will start on time and students are expected to be present and ready to participate at the appointed starting time. Students will not be allowed to join the session if they arrive more than 10 minutes late. Students that need to make up hours will be expected to pay a fee to join another course fee/deposit)

No refunds will be made after the programme/class start date if not attended.

STUDENT FEEDBACK AND COMPLAINTS
We welcome feedback as we know that any feedback helps to improve not only us as individual facilitators but as a team and training programme. Complaints may be presented to the facilitators, at which time they will do their best to come to a solution that supports both sides.

18/9/2026

Version 4.0